Date	City
	21/10/08 - 22/10/08	Northampton		City Northampton Date 21/10/08 - 22/10/08  Price 750,00 GBP Close

Service Ambassador Program brochure
Booking terms and conditions
IDEA - Structured approach to training & consulting projects.pdf
Booking form.pdf
Festo - Embedded Coach - fundamental coaching skills for managers
email booking

Service Ambassador – embedded coach

Today’s service organisations operate in environments of continuous change. Changes in company strategy, the introduction of new products and increasing demands from customers all serve to challenge the knowledge and skills of the professional service engineer. Effective communications and training are a prerequisite for any company who wishes their service team to adapt & deliver
excellent results, but this is not enough. The modern manager must consider how they will assist their people to apply newly acquired knowledge and skills quickly into their own environment and with their own personality. By using consultative coaching skills in a structured process the manager can help the individual understand and apply knowledge and skills more quickly and more effectively. This constructive and progressive approach, if embedded into the culture of the company or team, will improve results, increase customer satisfaction levels and enhance staff motivation.

Workshop summary
This course defines ‘coaching’ and its particular necessity to service providers. The course is highly participative and includes presentations, reading exercises, partner activities, discussion sessions, practical exercises, video extracts,reference material, workbooks and finally a personal action diary which will help assist the individual to ensure that the acquired knowledge and skills needed to ‘coach’ personnel effectively, become embedded in their working environment.

Target group
Experienced or newly appointed service managers and team leaders responsible
for managing teams of people or individuals working in these very demanding  business functions.

Previous knowledge
A good practical knowledge is required of their own company’s products and services together with first hand experience of working with customers. Managers who undertake this training as part of a Service Ambassador training program for their service teams, will benefit from having attended both Service Ambassador Communication Skills courses prior to this module.

Training outcomes
On completion of this training the participants can expect:

• To understand that ‘attitude’ is a ‘key’ component of successful coaching
• To recognise the advantages of a modern coaching management style
• To appreciate the value of rewarding positive performance when addressing areas of development
• To understand and implement reflective learning skills
• To understand the coaching cycle and the part it plays in the coaching process
• To create awareness of the impact of different personalities and different environments in the real world
• To recognise the value of competency inventories and the important part that they play in initiating an effective coaching process
• To realise that self empowerment is a key component in embedding coaching into the culture of an organisation
• To realise that, once embedded, coaching creates a process of ‘continuous development’
• To develop tools with which to monitor the impact of successful ‘coaching’ through your customers, your colleagues and your company as a whole

Workshop duration
Bespoke workshops supported by on site consultancy can also be offered, tailoring the content to suit the strategies and goals of an individual organisation. After full assessment of needs the adapted workshop will develop specific coaching tools
and action plans that will allow the immediate introduction of coaching within that
organisation, directly supporting strategic goals. Costs and duration of such workshops are dependant upon individual customer needs and expectations.

To discuss this seminar in more detail over a coffee, please contact the business centre on (01604) 667584 or alternatively, e-mail business_centre@festo.com.