British Water Summer meeting

Festo's Gary Wyles presented a White Paper entitled "The importance of fundamental communication skills in delivering successful and profitable projects in the water industry."


British Water meeting July 09

British Water meeting July 09

Festo were delighted to host the British Water Municipal Market Summer Meeting on the 16th July where, Festo Didactic's Gary Wyles presented a White Paper entitled "The importance of fundamental communication skills in delivering successful and profitable projects in the water industry." 

Managing complex supply chains in the water industry can be difficult and mistakes directly affect costs and customer satisfaction. As a result Water Utilities are selecting suppliers that are focused on key drivers such as supplier expertise, project support, cultural alignment and trust.

This White Paper explores the importance of consultative communications skills to identify customers' needs and to bridge the difference between the expectations of Utilities and what they perceive they get from suppliers. This gap is often the cause of dissatifaction with suppliers and results in additional costs as well as a risk of losing out on future projects.

Without a consultative communication approach, supported by appropriate skills, many customer needs or expectations tend to be overlooked. By not identifying and responding to these needs there is a significant risk that supplier and the customer may be working to differing agendas.

The White Paper was supported by a "Chineese Whispers" game to highlight how messages can become distorted along communication lines.

Download White Paper "The importance of fundamental communication skills in delivering successful and profitable projects in the water industry."

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