Coaching Skills for Managers

Embedded Coach

Our new seminar improves managers’ consultative coaching skills, leading to increased customer satisfaction levels and increased productivity.

Today’s organisations operate in environments of continuous change. Changes in company strategy, the introduction of new products and increasing demands from customers all serve to challenge the knowledge and skills of managers. Effective communications and training are prerequisite for any company who wishes their teams to adapt & deliver excellent results, but this is not enough.

The modern manager must consider how they will assist their people to apply newly acquired knowledge and skills quickly into their own environment and with their own personality. By using consultative coaching skills in a structured process the manager can help the individual understand and apply knowledge and skills more quickly and more effectively. This constructive and progressive approach, if embedded into the culture of the company departments, will improve results, increase customer satisfaction levels and enhance staff motivation.

Workshop summary
This course defines ‘coaching’ and its particular necessity to services providers. The course is highly participative and includes presentations, reading exercises, partner activities, discussion sessions, practical exercises, video extracts, reference material, workbooks and finally a personal action diary which will help assist the individual to ensure that the acquired knowledge and skills needed to ‘coach’ personnel effectively, become embedded in their working environment.

Target group
Experienced or newly appointed managers and team leaders responsible for managing teams of people or individuals working in these very demanding  business functions.

Click here for more information on the seminar

To discuss this seminar in more detail over a coffee, please contact the business centre on (01604) 667584 or alternatively, e-mail


World Skills