Festo Didactic Training & Consulting to exhibit

Are you interested in gaining clear differentiation within your field service operation to gain a competitive edge?

The Service Management exhibition being held at NEC Birmingham, 18th  –  19th October 2006 can provide you with the solution! 

Festo Didactic Training and Consulting will be showing the tried and tested Service Ambassador program at the show as well as a range of training and consulting solutions aimed at  delivering  competitive advantage to service businesses.  Don’t forget to visit stand 430 to claim your free Competitive Energy drink!

Visit Service Managment Europe 2006

Festo Didactic – Training & Consulting have a broad range of solutions designed to meet the business challenges of companies with service teams.

We offer a range of training products, customised and bespoke programs and, full consultancy support for organisation seeking to deliver sustained competitive and business advantage through people and organisational optimisation.

Our popular Service Ambassador Program, is designed to build communication, behavioural awareness and team skills in service organisations. Crucially, we believe in enabling managers to deliver change for themselves and supply management training in areas such as coaching and change management and other soft skills.

Within the training & consultancy range, Festo will show the four courses that make up the Service Ambassador Program.

Designed to develop more responsive and capable service teams. It focuses in turn on service engineer communication skills, handling different behavioural styles and attitudes, the dynamics of the service team, and on maximising the benefits of training, giving service businesses some key techniques to help promote operational excellence.

The Service Ambassador Program consists of four separate courses.

  • Communications skills for service engineers
    A compelling new approach to handling customer communications. Proven tools guide the service professional and develop the core skills needed for effective communications.
  • Advanced communications skills for Service Engineers
    Service Engineers are faced with many challenging attitudes and behaviours. This powerful course uses the proven DiSC®‚ model to develop a practical  understanding of how different behavioural styles interact.
  • Team Power – team working skills for service support functions
    This workshop uses ‘reflective learning’ techniques and focuses on the internal customer, effective communication and building a powerful dynamic teams.
  • Embedded Coach
    Designed and structured specifically for managers and team leaders to assist their personnel to implement newly acquired skills in an effective way. It provides useful tools to ensure that service teams gain the greatest benefit for training investment.

    Courses in the Service Ambassador Program will run regularly throughout 2006 and 2007 at Festo's training centre in Northampton, or at client premises on request. For details email
    business_centre@festo.com or call 01604 667584.


World Skills