"Working with Festo we have enhanced the communication skills within our service teams generating increased levels of customer satisfaction amongst our customers."
Mark (and Festo's) experience in working in an engineering environment has been invaluable in engaging our group to take on board these new skills and work together to ensure a more consistent and effective approach is being used on a day to day basis.
"Festo is widely renowned as a manufacturer of a quality product in engineering. The Festo modular approach to training coupled with nationally recognised qualifications is their recipe for a successful training strategy. Underpinned by expert trainers and consolidated with knowledgeable site contacts they have a winning combination that we have been using for 10 years and will continue to do so."
“Our first line fix engineering machine operators now feel that they are contributing even more to company productivity. Having the skills to interpret equipment malfunction and being able to accurately brief our maintenance engineers about the problem is an empowering experience; it makes a significant contribution to preventive maintenance and helps minimise production downtime.”
“Our experiences to date with Festo and Service Ambassador have reshaped our attitude and language towards the customer, whether it be direct conversation or indirect tools/facilities and printed published work. Having effective customer empathy policies at the heart of our business will increase quality and grow business.” |
Feedback from our clients
Enquiries & Booking
01604 667068
training.gb@festo.com
All Course links
Technology
Industry 4.0
People & Productivity